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Questions:• How long have you been in business? • Which credit cards do you accept? • Is your credit card processing secure? • Who processes your transactions? • If I purchase an item with my credit card, when will it be charged to my account? • Do you accept personal checks? • How long does it take to ship and order? • Do you ship to international addresses? • Can I order items other than those currently listed in the on-line catalog? • Are the listed measurements of the items in the on-line catalog exact? • Do you display your merchandise anywhere other than 25 Messenger Street? • What is your return policy? • Do you charge sales tax? • What if I have questions that I cannot find answers to here? • Is there a minimum purchase amount required? • What carrier do you use to ship your items? • Do you ship to P.O. boxes? • What if an item arrives damaged or in poor condition? • What if an item I order is not immediately available? • Do you accept orders by telephone, fax or e-mail? • Are the shipped items insured? • What are your shipping charges?
Answers:
• How long have you been in business? Our store located at 25 Messenger Street in Plainville, MA has been open since May 1992. Although our web-site became operational in May 2000, our on-line catalog has quite a long way to go to "catch up" to our in-store stock. We're working on it! Requests for items not listed in the on-line catalog are gladly accepted. They can be made through the "Contact Us" option located on the navigation bar located on the left of your screen.
• Which credit cards do you accept? We accept Visa, MasterCard, Discover and American Express.
• Is your credit card processing secure? Distinctively Sweden's online credit card ordering process utilizes the very latest in secure transaction technology. Our secure servers protect your information using advanced encryption and firewall technology. Your personal information cannot be deciphered as it travels from your computer to our ordering system. Note the "lock" icon at the top of the ordering page and the address line beginning with "https://"; both indicate the presence of secure on-line ordering.
• Who processes your transactions? LinkPoint International. Service. Technology. Reliability. These are the promises merchants depend on when they use LinkPoint International’s integrated system of point-of-sale (POS) terminals, Internet and wireless products. Regardless of how or where a transaction is initiated, LinkPoint processes it faster, more securely and more cost-effectively than anyone else.
Founded in 1994, LinkPoint International has already established new standards of excellence and innovation in the POS equipment manufacturing industry, with uniquely designed hardware and software products that provide reliable, affordable and technologically superior solutions to businesses and consumers who rely upon payment by electronic means. Today, LinkPoint is a leading commerce transaction company, serving both the online and traditional brick-and-mortar business worlds. Through its comprehensive, end-to-end transaction processing technology, LinkPoint meets the full range of merchants’ needs, affording them the utmost in convenience, usability and dependability.
Technology - LinkPoint’s industry-leading team of equipment and software development experts are dedicated to creating new, enhanced ways of addressing automated payment needs and expanding LinkPoint’s product line to better serve its customers.
Reliability - LinkPoint maintains one of the highest reliability rates in the industry, utilizing five major telecommunications providers and two operational bases in California and Texas to ensure constant availability to its customers 24 hours a day, 7 days a week.
• If I purchase an item with my credit card, when will it be charged to my account? Your credit card account will only be charged when the order has been shipped.
• Do you accept personal checks? Yes, of course. However, merchandise will not be shipped until the check clears; usually within ten (10) business days of receipt. Returned checks will be charged a $15.00 fee. Money orders and cashier's checks are also accepted.
• How long does it take to ship and order? Credit card orders will usually be shipped within seven (7) business days. The e-mail addressed supplied by you will be notified when items have been shipped. Vera Bradley orders to be monogrammed and other special orders will be shipped as soon as they are ready. Contact us for more information.
• Do you ship to international addresses? Yes. However, our on-line ordering process does not currently support international credit card transactions. International orders may be placed by phoning the store or by sending us an e-mail using the "Contact Us" link to place a special request. Actual international shipping charges are then applied.
• Can I order items other than those currently listed in the on-line catalog? Yes! We are continually adding to our catalog - but if the desired item(s) are not listed, use the "Contact Us" link listed in the navigation bar to place a special request. Our in-store inventory is quite large, and it will be some time before our on-line catalog catches up, so by all means let us know if there is something you're looking for! Chances are we have it in stock, or we will do our best to find it for you.
• Are the listed measurements of the items in the on-line catalog exact? Sizes are very close to those listed in our catalog.
• Do you display your merchandise anywhere other than 25 Messenger Street? Yes! I take my store on the road many times throughout the year. We take part in many fairs and festivals in the area. Please call the store at 508-643-2676 or e-mail kim@distinctivelysweden.com for more information.
• What is your return policy? Returns are accepted for store credit within 30 days of receipt. Items must be in their original state (undamaged). We make every effort to rectify any unsatisfactory purchase.
• Do you charge sales tax? Only customers ordering from Massachusetts must pay a 5% sales tax.
• What if I have questions that I cannot find answers to here? Utilize the "Contact Us" link on the navigation bar located to the left of your screen. If you prefer to call the store and speak directly to one of Distinctively Sweden's salespeople, you may do so at (508) 643-2676. Our store hours are Monday-Saturday 10am-5pm and Sunday 12noon-5pm (Eastern Standard Time). If you call off-hours and/or the answering machine picks up, leave a detailed message, including full name, phone number and question you need an answer to. When calling about a particular order, indicate the assigned order number. We will make every effort to return your call within 48 hours. If you cannot be reached directly we will leave messages on answering machines or voice-mail systems.
• Is there a minimum purchase amount required? No.
• What carrier do you use to ship your items? We utilize the United States Postal Service.
• Do you ship to P.O. boxes? Yes.
• What if an item arrives damaged or in poor condition? Damaged items must be reported to Distinctively Sweden at (508) 643-2676 or through the "Contact Us" link on the navigation bar within 24 hours of receipt. Instructions will then be given.
• What if an item I order is not immediately available? If an item is not available, you will by contacted via the e-mail address you supplied to offer you an alternate choice. If there is no desired alternative, you will be notified when the item becomes available. You will not be charged for any item not shipped with a specific order.
• Do you accept orders by telephone, fax or e-mail? Yes. Remember to include your name, telephone number and credit card information with your order. A salesperson will call you within 48 hours to verify your order.
• Are the shipped items insured? per request.
• What are your shipping charges? Orders up to $50.00 are charged $6.95. Orders $50.00 and up are charged $8.95. Certain items, such as some food items, are heavier and will require an additional amount. We will let you know if this is the case.
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